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Senior Account Supervisor

Senior Account Supervisor
Application Deadline: 
Thursday, October 5, 2017
Job Description: 

Hershey Cause Communications, one of the first mission-driven strategic communications agencies and a pioneer in the field of cause communications, has an opportunity for an experienced communicator who excels at leading teams. We work nationally but are grounded in Los Angeles’ rich and diverse culture. We have a uniquely “LA” spirit of innovation that helps our clients transform fields like healthcare, education, the environment and domestic violence by providing strategy, insight, planning and implementation across media that build influence and amplify impact.

Are you an action-oriented leader who’s equally decisive and full of energy? Do colleagues describe you as practical and resourceful, yet passionate about finding new solutions? Are you excited to lead teams of people in order to deliver the best possible results on behalf of clients and causes?

We are looking for a Senior Account Supervisor to join the agency’s leadership team. A seasoned communications and marketing professional with exceptional client/account management and people skills, the SAS is responsible for overseeing the agency’s account teams – providing both external communications expertise to clients and internal leadership to staff. The ideal candidate is adaptable, strategic and results-driven.



Client Management and Client Service Delivery (75%)

  • Responsible for account management and oversight for all client accounts, including the development and implementation of communications strategies and ensuring the profitability of accounts
  • Guide the direction of all client accounts in conjunction with the Founder/President and Chief Relationship Officer
  • Build and supervise teams of people necessary to deliver excellence in client service; responsible for ensuring client project goals are achieved and service and quality expectations are exceeded
  • Hands-on leadership for several client accounts, and oversight of other accounts led by direct reports
  • Develop project scopes and budgets, and then ensure that these are met
  • Ongoing monitoring of client accounts, including monthly projections and identifying both priorities and opportunities on behalf of the agency and clients
  • In partnership with the Operations team, responsible for managing the cost, schedule and performance for client engagements and ensuring the client experience is exceptional Oversee the strategy implementation and management of a full range of marketing and communications projects and campaigns – including public relations, branding, advertising, digital and social media, event planning, message development, collateral development and more
  • Provide creative yet practical solutions to client projects, grounded in knowledge and experience communicating to diverse populations


Staff Oversight and Development (15%)

  • Supervise account team members and contribute to their short and long-term professional development; responsible for managing, developing and cultivating them
  • Contribute to staff recruitment and hiring/vetting processes; train new account staff


Senior Management Team Engagement (10%)

  • Participate in agency leadership meetings; monitor and provide recommendations on the agency’s ongoing growth and efficiency
  • Actively engage in helping to shape the future direction of agency
  • Advise on ways to grow existing client base
  • Lead/assist in the preparation and implementation of new business proposals and pitches
  • Contribute to other agency marketing activities, including content creation and representing the agency at conferences and events



Education and Experience

  • At least 10+ years of experience in marketing communications, public relations, advertising
    or related field
  • Five or more years of agency experience, supervising projects and teams
  • Degree in marketing, communications, public relations or related field preferred
  • Strong project management skills required; certificate in project management a plus


Skills and Abilities

  • Record of achievement in marketing communications, media relations and creative services
  • Proven expertise in reaching the diverse communities of California
  • Expertise/industry knowledge in philanthropy, public policy and/or social entrepreneurship Strong organizational, follow-through and time management skills
  • Detail-oriented and consistent, yet eager to test new ideas and find ways to make any situation more successful
  • Affinity for tackling day-to-day client management challenges as they arise Strong project management skills
  • Demonstrated success with project planning, project management tools, budget development, resource planning and delivery
  • Ability to translate client requirements into strategic concepts
  • Impeccable speaking and written communication skills
  • Excellent interpersonal skills necessary to build and maintain client relations and direct project members
  • Proficient with MS Word, Excel and PPT. Must be able to work on a Mac platform
  • The ideal person for this position also embodies our values: excellence, quality, substance,
    vision, energy, warmth and authenticity.



If our mission and values align with yours, if your skills and experience match what we’ve outlined above and if you’re serious about having a positive impact on the world by using “Communications for Good,” we’d love to hear from you.

Please send resumes, cover letters and writing samples per the following instructions to Jennifer Archie at

  • Resume should include work experience, skills, education and salary history
  • Cover letter should include the following:
    Why do you want to work at Hershey Cause Communications?
    Why this position is attractive and would be satisfying?
    What do you bring to this position? How do your skills and experience match the job?
  • Your desired career path
    A brief professional writing sample (report, memo, correspondence) that illustrates your
    ability to describe an issue, articulate a plan and/or delineate next steps or recommendations. This document should be an example of your writing abilities, critical thinking, and mastery of form (i.e. layout, presentation, design, etc.)