Back to top

Delivering on a Promise: Advances and Opportunities in Health Care for Low-Income Californians

Publication date: 
Wednesday, February 11, 2015

Since 2011, Blue Shield of California Foundation has invested in a series of studies examining the healthcare preferences and experiences of low-income Californians. The research provides a unique inside-look at what real Californians think about their healthcare in order to inform the work of the community health centers and clinics on the frontlines of our safety net system.

Delivering on a Promise: Advances and Opportunities in Health Care for Low-Income Californians follows up on the questions asked in 2011 to see where progress was made and what remains to be done. Among the key findings:
• For the first time in the Foundation's research, more than half of low-income Californians rate the quality of their health care as excellent or very good.
• More low-income Californians now report that they see the same provider on a consistent basis, which is important because continuity of care in one of the single strongest predictors of patient satisfaction and loyalty to their care facility.
• Many of the individual patient experience ratings improved, including a 13-point increase in clinic patients' positively rating staff courtesy.

Funding Issue Area & Geographic Regions
Type of resource 
Funding Area